Privacy remains a significant issue for many telecommunications operators and poses ever-increasing challenges. This should come as no surprise; operators capture and hold enormous amounts of data on their customers.
Factors such as new services, the continued digitization of information, as well as more accessible and ever cheaper digital storage, have only increased (and will continue to increase) the amount and level of sensitivity of the personal data operators accumulate.
More generally, as operators invest in building deeper two-way customer relationships, their growing dependency on customer data will increase the associated risks. Efforts to limit illegal file sharing are under way in many countries, yet the range of stakeholders involved means that debate often continues at the expense of policy consensus.
Operators should work closely with governments to clarify their responsibilities in areas such as anti-terrorism and content for children, and collaborate with suppliers and partners to tackle privacy and security issues in new service areas such as cloud security and mobile apps.
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